You are here: Home » Tag Archives: Patient Satisfaction

Tag Archives: Patient Satisfaction

Feed Subscription

Cerebral Palsy- A cause of Plight and Unite

A picture guiding towards good medical practice for sensitive cases such as cerebral palsy

Cerebral palsy in simple terms is a disorder of the brain that is caused due to damage to the developing fetal or infant brain. If you are in search of an article listing the types and classes of cerebral palsy then you are probably on the wrong page. This article is merely a recollection of an incident in my life ... Read More »

Building and maintaining trust between Doctors and Patients

An Image depicting the Circle of Trust between Doctors and Patients.

In today’s day and age of information technology and mass communication, there is a steady decline in trust between a doctor and his patient. Let us try and divulge the causes of this decline using this scenario. Prologue A 46-year-old man anxiously waits in the sitting area, nervous about the encounter that lays ahead. He is contemplating replies to the ... Read More »

Patient Experience Versus Buying Hierarchy

Patient Experience-The F.R.C.P. Approach

Patient Experience=Functionality + Reliability + Convenience According to the Buying Hierarchy model elaborated by the Windermere Associates, most customers follow these following phases.This has been cited in the Cited in Christensen, C.M (1997) in his book-The Innovators Dilemma.Functionality- First and foremost the customers are looking for the functionality first. If no body else can provide that service or product, customers ... Read More »

Scroll To Top